VirtuCare: Digital Imaging System Support Program

Picture of a patient

VirtuRad is pleased to announce VirtuCare®, our premium service program covering all VirtuRad digital imaging equipment, both hardware and software, installed at customer facilities.

VirtuRad is dedicated to bringing our orthopaedic clients the finest integrated digital radiology solutions. Since our inception, we have taken the market’s top line, “best-of-breed” sophisticated systems and configured them for ease of use and efficacy in orthopaedic clinics and operating rooms. Now, VirtuCare® extends our expertise in system selection and implementation to support effective daily usage and superior system uptime. And only one call is required to obtain a service response and action plan.

By choosing VirtuCare®, you will protect your investment in your VirtuRad solution and ensure effective day-to-day use of your digital imaging equipment and software.

The highlights of VirtuCare® are:

  • One call for all digital imaging service issues
  • Toll-free call in number
  • Rapid On-line response
  • Prompt, timely and effective maintenance service
  • Customized account management
  • Multiple Vendor Coordination for troubleshooting and problem-solving
  • Managed system updates and upgrades
  • Scheduled, quarterly staff training
  • Scheduled semi-annual Preventive Maintenance visits
  • The Bimini “Non- Obsolescence” guarantee

VirtuCare® launched on January 1, 2008. Our service contract provides incentives for early contracting and payment as well as incentives for multi-year programs.

If there are any questions about VirtuCare®, please call Sally Chambers, Vice President, Operations & Customer Care, at (602) 252-3111.

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